Designer on Call

This service is designed for individuals who need ongoing design advice on an as needed basis, and not necessarily all at once. This service provides flexibility to clients requiring more than the 2-hour Initial Consultation, to tap into our design expertise and knowledge, only when you need it.

Who is this service ideal for?

You are purchasing furniture for your home and need a second opinion from us to ensure you're on the right track.

You have an on-going project where you are acting as your own contractor and need advice on material selections, or if what you select will work in the space.

You need us to shop for a specific piece or design a custom piece of furniture.

You are building a home and need help with your design centre appointment with your builder.

You saw something you love in a magazine and need help locating and purchasing it.

step 1

Initial Contact

The initial email you send us or phone call you make to us is a great opportunity for us to learn a bit about your project and what you are hoping to achieve. It is somewhat of an interview process, where you are assessing if we are the right fit for your project, as well as, our assessment of whether your project is right for our design boutique. We pride ourselves on being flexible and working with all design styles, different budget ranges, and different personalities. Of course you are welcome to book a free 20 minute discovery call where we dig a bit deeper into your vision for your project.

Discovery Call up to 20 mins is free

step 2

How it works

After purchasing the time block suitable for your needs, we will call you to discuss the details and send our design questionnaire for you to complete. Your need can be immediate or for a later project but please keep in mind that time blocks are good for up to 90 days only.

Designer on Call time blocks can be purchased in increments of 10, 15 or 20 hours. Once we verify your purchase, we credit your account the total number of hours you purchased. Each time you request our services – i.e. anything from an email to a shopping day, we will deduct that time from your available time. Time deductions are made in increments of 15 minutes.

We will send you a report every two weeks, showing how the time is used and how much time remains on your account. You can choose to purchase another time block as needed. If after 90 days you still have unused time, they will be considered null and void. There is no refund.

Things to note

It is not similar to a doctor on call – we will respond to emails and phone calls during normal business hours (Monday – Friday 9:30 am to 4:30 pm) or we will return your call on the next business day.

We will not accept texted pictures while you are out shopping. It is best to send an email with either a link or picture (with dimensions) to the furniture pieces you are considering. This is needed on our end to research all pertinent information.

This is not intended to be an instant response service. We still need to schedule time on our calendar to focus on your project. As much advanced notice as possible is required – we are usually booked out for one week to two weeks.

The Designer on Call service is not like our typical design service, where we work with a list of qualified vendors and trades people. We are in most cases simply providing our opinion based on our design experience. We will not be responsible for any errors or omissions that occur from using this service.

Our design advice ends when you have no more time remaining, even if your project is on-going; however, you are more than welcome to purchase another time block.

Please note, we reserve the right to cancel the Designer on Call agreement if we believe it is not being used for its intended purpose. Your remaining balance will be returned to you in the event we cancel the service for this reason.